Terms of Sale and Use

1.1

These Ticket Terms of Sale and Use (“Terms of Sale and Use”) govern and apply to the purchase, distribution, and use of any official ticket (“Ticket”) for an official match (“Match) of the FIFA Club World Cup Saudi Arabia 2023™ (“Competition”), organised by Fédération Internationale de Football Association (“FIFA”) and Saudi Arabian Football Federation, being the local organising committee of the Competition (“LOC”).

1.2

FIFA is the sole and exclusive owner of the Competition and of all commercial and intellectual property rights. FIFA has delegated the ticketing rights to the LOC to manage the ticketing operation of the Competition.

1.3

A Ticket may only be used by a person who purchases a Ticket (“Ticket Purchaser”) directly from Hala Yalla (“Hala Yalla”), being the entity designated by the LOC to be in charge for the ticketing operations, which includes but is not limited to ticket sales and operations, ticketing website, ticket booking, etc.

1.4

By accepting, purchasing, or using a Ticket, a Ticket Holder unconditionally and irrevocably agrees to be legally bound by and comply with these Terms of Sale and Use, the rules and regulations governing behaviour and prohibited items applicable to each Stadium (“Stadium Code of Conduct”) at all times. “Ticket Holder” shall mean each Ticket Purchaser and each individual to whom the Ticket Purchaser validly distributes their Tickets.

2.1

Tickets can only be purchased at fifa.com/tickets. Ticket Purchaser will be redirected to Hala Yalla website (“Ticketing Website”) to complete their purchase. FIFA, LOC and Hala Yalla are not responsible for Tickets purchased outside the Ticketing Website.

2.2

Ticket Purchaser may only register one email address to purchase a maximum of five (5) Tickets per transaction. Ticket purchase limits are subject to change at any time.

2.3

The Ticket Purchaser can buy Ticket(s) by following the steps set out on the Ticketing Website (“Ticket Purchase”). The Ticket Purchaser is solely responsible for providing complete and accurate information in their Ticket Purchase.

2.4

At the time of buying a Ticket, the Ticket Purchaser must be at least eighteen (18) years of age and must otherwise have full capacity to enter into a legally binding contract.

2.5

Hala Yalla is the only authorised Ticket seller for the purpose of the Competition. The LOC strongly recommends to only purchase Tickets from the authorised Ticket seller.

3.1

All Ticket prices are quoted in Saudi Riyals and are exclusive of applicable taxes.

3.2

Additional taxes, fees, such as administration fees, may apply by Hala Yalla to the Ticket Purchase depending on the specific Ticket being purchased. If such additional fees do apply, they will be communicated to the Ticket Purchaser by Hala Yalla prior to completion of the Ticket Purchase.

3.3

Ticket prices do not include bank charges and/or currency exchange fees which may be applied to the Ticket Purchase depending on the Ticket Purchaser payment card and/or method of payment. Any such third-party fees shall be solely borne by the Ticket Purchaser.

4.1

Once the Ticket Purchaser receives a dedicated confirmation of the transaction following successful payment of the Ticket(s) (“Ticket Confirmation”), Ticket Purchaser agrees to comply and be bound by any applicable laws and regulations which govern the use of the Ticket(s).

4.2

Each Ticket Holder is responsible, at their own cost, for arranging and securing their own travel and entry into and out of the Kingdom of Saudi Arabia ( “Host Country” ). A Ticket Holder may be required to apply for and obtain a visa or other forms of permission from the relevant Host Country or other governmental authorities to travel to the Host Country. If a Ticket Holder fails to obtain the requisite permissions from the Host Country or other governmental authorities, the Ticket Holder is not entitled to any form of compensation from FIFA, LOC, Halla Yalla or any of the Released Parties.

4.3

Each Ticket will be assigned to a specific seat in the Stadium within the seating category to which the Ticket applies (e.g Category 1, Category 2, etc.) (“Seat Location”). LOC or the relevant stadium authorities may determine and change the Seat Location for a given Ticket at any time, including after a Ticket has been purchased and on the date of the Match, provided that the new Seat Location is in the same seating category, or a seating category associated with a higher Ticket face value. A Ticket Holder may only sit in the Seat Location assigned to their Ticket unless otherwise instructed by LOC or the relevant stadium authorities. Views of the field of play may be obstructed from certain seats. LOC makes no representations, warranties or guarantees of any kind that the Seat Location will give a Ticket Holder uninterrupted or uninhibited view of the Match.

4.4

The Ticket is valid for one person only and no re-entry will be allowed. Every person wishing to attend a Match needs their own Ticket, irrespective of their age. Persons under the age of 16 must be accompanied by an adult at all times whist in the Stadium and its surrounding areas. Parents or legal guardians of any minor under the age of 18 using a Ticket are responsible for the conduct of the minor at all times-

4.5

Accessibility Tickets include one companion and will have dedicated access for accessibility seats. If there is misuse of the accessibility Ticket, the Ticket is no longer valid.

4.6

The Ticket is non-refundable and non-exchangeable under the terms set out in clause 4.11, and is for personal use only.

4.7

The Ticket must be produced by the Ticket Holder at the time of entry into the stadium. The entry gates will open approximately two (2) hours before the start of the Match or such other time as may be advised/published in respect of the Match.

4.8

Ticket Holders are responsible for arranging, at their own cost, transportation to and from the stadium as well as any accommodation that they may require. Ticket Holders acknowledge that transportation between stadium and/or accommodation is subject to delays and that it may be difficult or impossible for a Ticket Holder to attend multiple Matches held on the same day.

4.9

LOC can confiscate a Ticket from a Ticket Holder if there are any intentions to resell it or attempts to resell it at a price above face value. LOC is not obliged to admit to the Match any person holding a damaged or split Ticket, or whose Ticket has been lost, stolen or duplicated. If any Ticket Holder fails to produce a valid ticket on demand or does not comply with these Terms of Sale and Use, LOC may refuse to admit any Ticket Holder or ask Ticket Holder to leave the Match. Ticket Holder will not be readmitted. No refunds or compensation will be paid to Ticket Holder or any third parties if LOC refuses to admit Ticket Holder or removes Ticket Holder from the stadium.

4.10

Except as expressly authorised in writing by LOC, or as permitted by these Terms of Sale and Use, Ticket Holders shall not, whether physically or online, offer for sale, sell, offer at auctions, give away or otherwise transfer (“Transfer”) or attempt to Transfer, or engage a third party to facilitate or solicit offers for the Transfer of their Tickets under any circumstances, including any use or attempted use of Tickets for promotions, incentive programmes, sweepstakes, contests, giveaways or raffles or as part of hotel, flight, hospitality or travel packages. Unless otherwise provided under applicable laws, Tickets that have been impermissibly transferred may be declared invalid by LOC and may be cancelled at any time without notice. Tickets may also not be used for any advertising, promotional or other commercial purposes without LOC express prior written authorisation.

4.11

LOC may, but has no obligation to, permit a Ticket Purchaser to resell their Tickets on a resale platform authorised by LOC, subject to any resale terms determined by the LOC, which may include a resale fee. If the LOC decides to authorise the resale of Tickets on an authorised resale platform, the LOC will provide information about the resale process, platform and terms of the Ticketing Website. Any other unauthorised resale channel may attract criminal fines penalties.

5.1

Once the Ticket Purchase is completed, the Ticket Holder will receive a confirmation email.

5.2

The Ticket Holder must present a valid Ticket to get access to the stadium, in an authorised form distributed by Hala Yalla, at the designated stadium access point(s).

5.3

LOC and Hala Yalla have the right to determine, at their sole discretion, what form of Ticket is required to enter a stadium (e.g. print-at-home ticket, mobile ticket, paper ticket etc.). Only Tickets issued in the form designated by Hala Yalla will grant access to the stadium. No other confirmations, screenshots or any other communications from LOC or Hala Yalla will be deemed a valid substitute for a Ticket.

5.4

Ticket holders must bring and present genuine, valid ID/Passport/ Driver’s License/Student Card when at gate entrance. (Name must match the one registered during the Ticket Purchase).

5.5

Ticket exchanges represented by other people must bring a letter of attorney as well as a photocopy/scan/photo of ID matching the name printed on the Ticket.

5.6

FIFA, LOC and Hala Yalla are not responsible for the loss of any Tickets.

6.1

Ticket Holder agrees to comply with the Stadium Code of Conduct and to comply with the conditions of entry at the stadium. The latest and effective version of the Stadium Code of Conduct is available on the Ticketing Website.

6.2

Ticket Holder must not bring into the stadium, including but not limited to, any of the following prohibited items:

a) Alcohol, food and beverages (except baby food or for medical reasons e.g., diabetes);

b) Bottle, any type of container, tins or cans;

c) Large umbrella (size exceeding 40cm x 30cm x 30cm and which can't be stored under a seat)

d) Chairs or other furniture;

e) Flag poles, any other stick or rod;

f) Professional camera or camera with an interchangeable lens, computers or other recording equipment, or selfie sticks;

g) Animals (including guide dog);

h) Weapons or any item that could be used as a weapon;

i) Fireworks, firecrackers, lighter, flammable items, laser pointers, strobe lights, musical instruments and/or amplification equipment, flares;

j) Bags, motorcycle helmets;

k) Toxic, illegal or hazardous substances;

l) Strollers;

m) Coins, pen, earphone or headphone;

n) Any article to be used for a commercial or charitable purpose;

o) Any political or religious paraphernalia including, but not limited to, banners, signs, symbols and leaflets;

p) Any other item which LOC or stadium security personnel consider presents a security risk or may be used to damage the stadium or interfere with the Match or affect the experience of other Match attendees.

6.19

The full list of prohibited items is contained in the full version of the Stadium Code of Conduct, available on the Ticketing Website and must be complied with by all Ticket Holders.

6.20

To use a Ticket to attend a Match, a Ticket Holder must consent to their person and belongings being searched prior to and/or after entry into the stadium. If a Ticket Holder refuses to consent to such searches, or if they are found to have any prohibited or restricted items listed in the stadium Code of Conduct in their possession, the Ticket Holder may be refused entry into, or may be required to leave, the stadium without any refund or compensation.

7.1

The teams playing in a Match are subject to change without notice. No specific players or other individuals are guaranteed to play or otherwise participate in a given Match.

7.2

The duration or a Match is not guaranteed, and a Match may be cancelled, relocated, stopped prematurely, interrupted or replayed in its entirety for any reasons that FIFA and/or the LOC consider appropriate or due to events beyond LOC’s reasonable control.

8.1

Cancellation. A Match is cancelled if FIFA and/or LOC determines that a Match will not be played as originally scheduled and there is no intention at the time of cancellation of rescheduling the Match. FIFA has the right to cancel a Match at any time for any reason, including due to events beyond FIFA’s reasonable control. Upon cancellation of a Match, all Tickets for such Match shall automatically be cancelled. Hala Yalla will notify the Ticket Purchaser by email that a Match has been cancelled. The Ticket Purchaser is responsible for notifying any associated Ticket Holders that the Match has been cancelled.

8.2

Rescheduling. A Match is rescheduled if FIFA and/or LOC determines that a Match will not be played on the date and/or time originally scheduled, and it is intended to hold the Match at a new date and/or time. FIFA has the right to reschedule a Match at any time for any reason, including due to events beyond FIFA’s reasonable control. If a Match is rescheduled, FIFA and LOC may determine at their sole discretion and on a Ticket-by-Ticket basis whether a Ticket for the originally scheduled Match will remain valid for the rescheduled Match, whether a new Ticket will be issued to the Ticket Purchaser for the rescheduled Match, or whether a Ticket for the originally scheduled Match will be cancelled. Hala Yalla will notify the Ticket Purchaser by email that a Match has been rescheduled and whether some or all of the Tickets purchased or otherwise received by the Ticket Purchaser have been cancelled. The Ticket Purchaser is responsible for notifying any associated Ticket Holders that the Match has been rescheduled.

8.3

Relocation. A Match is relocated if FIFA and/or LOC changes the location of the stadium in which the Match will be played, irrespective of whether the Match is also rescheduled in connection with the stadium change. FIFA has the right to relocate a Match at any time for any reason, including due to events beyond FIFA’s reasonable control. If a Match is relocated, FIFA and LOC may determine at their sole discretion and on a Ticket-by-Ticket basis whether a Ticket for the originally located Match will remain valid for the relocated Match, whether a new Ticket will be issued to the Ticket Purchaser for the relocated Match, or whether a Ticket for the originally located Match will be cancelled. Hala Yalla will notify the Ticket Purchaser by email that a Match has been relocated and whether some or all of the Tickets purchased or otherwise received by the Ticket Purchaser have been cancelled. The Ticket Purchaser is responsible for notifying any associated Ticket Holders that the Match has been relocated.

8.4

Replay. A Match is replayed if FIFA and/or LOC decides to replay a completed or partially-completed Match. FIFA has the right to replay a completed or partially-completed Match at any time for any reason, including due to events beyond FIFA’s reasonable control, without any notification. A replayed Match is considered a new Match and Tickets issued for the original Match are not valid for the replayed Match.

9.1

These Terms of Sale and Use do not entitle any Ticket Holders to any refunds or any other form of compensation under any circumstances except where required under applicable laws. In the event that a Ticket is cancelled pursuant to these Terms of Use, the only person that may be entitled to a refund is the original Ticket Purchaser of the cancelled ticket, and only if and to the extent the Ticket Purchaser is entitled to a refund under the applicable Terms of Sale and Use governing the Ticket Purchase of the cancelled tickets.

9.2

Proof of purchase will be required, before entitlement to any refund will be assessed. No other Ticket Holder is entitled to a refund or any other compensation, under any circumstances, including (without limitation) in connection with the use, attempted use or cancellation of a Ticket or the cancellation, rescheduling, relocation or replay of a Match.

9.3

The amount of any refund will be based on the original price minus any administration fees paid as part of the Ticket Purchase.

9.4

The Ticket Purchaser shall be entitled to a refund equal to the original price of the Ticket minus any administration fees paid as part of the Ticket Purchase if:

(i) A Match has been cancelled, postponed or relocated.

(ii) LOC is required to reduce stadium capacity as a result of safety, security, technical, health or other reasons FIFA and LOC consider appropriate.

9.7

In all other cases, including where LOC or Hala Yalla cancels a Ticket due to a breach of these Terms of Sale and Use, the Stadium Code of Conduct or any applicable laws, the Ticket Purchaser shall not be entitled to a refund or any other form of compensation.

9.8

If Ticket Purchaser is entitled to a refund, Hala Yalla will process a refund of the prescribed amount in the currency of purchase within 30-45 days following the date on which the entitlement to the refund arose. If the Ticket Purchaser purchased the Ticket by payment card, Hala Yalla will process the refund to the same payment card.

10.1

By buying a Ticket, Ticket Purchaser authorised Hala Yalla to processing personal data in limited, specific, and transparent way in accordance with the purposes of personal data processing, which includes obtaining and collecting activities, processing and analysing, keeping, correcting and updating, displaying, announcements, transfer, distributing or disclosing and/or removing or destructing personal data. When processing personal data, Hala Yalla shall adhere to the applicable laws of the Kingdom of Saudi Arabia.

10.2

Hala Yalla as a personal data controller is obliged to ensure the rights of the Ticket Purchaser in relation to personal data and to process personal data accurately, completely, not mis-leading, up-to -date, accountable and protect the security of personal data.

10.3

Ticket Purchasers and Ticket Holders acknowledge and agree that their personal data may be processed by Hala Yalla, FIFA and the LOC outside of the Kingdom of Saudi Arabia or the jurisdiction in which the Ticket Purchaser or Ticket Holder resides.

11.1

By using a Ticket to attend the Competition, each Ticket Holder grants FIFA and any third party authorised by FIFA the unrestricted right and licence to use worldwide and in perpetuity the Ticket Holder’s image, likeness, actions, name, voice and statements in connection with any live or delayed broadcast or other transmission or reproduction of the Competition, in whole or in part, by means of any media existing now or in the future, for any purpose and without compensation, consideration or notification. Each Ticket Holder waives in advance all rights and actions seeking to oppose such use.

11.2

Ticket Holders are strictly prohibited from conducting any activities in or around the Stadium, on behalf of themselves or any third parties which, in LOC’s opinion, may directly or indirectly create a commercial association between (on the one hand) the Ticket Holder or a third party and (on the other hand) LOC, FIFA, the Competition (or any part of it) or FIFA’s commercial affiliates without the authorisation of FIFA/LOC, whether by way of an unauthorised use of logos or otherwise (“Ambush Marketing”). Ambush Marketing includes, without limitation, marketing, sales, product or sample distribution as well as any promotional or advertising activities of any kind, including wearing, possessing or holding promotional or commercial items without the authorisation of FIFA/LOC. Such items may be confiscated by FIFA/LOC or stadium authorities without compensation to the Ticket Holder.

11.3

Any photographs, sounds, videos, other audio, visual or audio-visual material, accounts or descriptions of any Match (such as text, data or imagery) or any other content relating to the Competition which is captured or produced by a Ticket Holder whilst attending the stadium (“Event Content”) may only be captured or produced with equipment that is permitted to be brought into the stadium under the Stadium Code of Conduct and must only be used for personal, non-commercial purposes.

11.4

Each Ticket Holder hereby grants to FIFA a worldwide, perpetual, royalty free, irrevocable licence to use and exploit their Event Content (including all copyright, database rights and any other intellectual property rights relating thereto) for any purpose whatsoever. The licence granted to FIFA herein shall be exclusive, save in respect of any Event Content used solely by the Ticket Holder for personal, non-commercial purposes, in which case the licence shall be non-exclusive.

12.1

In order to attempt to reduce the spread of or the risk of contracting certain infectious diseases, such as COVID-19, LOC may adopt rules and protocols that a Ticket Holder must agree to abide by in order to attend a Match. Hala Yalla and/or LOC will notify Ticket Purchasers by email of any such rules and protocols. Each Ticket Purchaser shall be responsible for notifying any associated Ticket Holders of such rules and protocols. Due to the evolving understanding about appropriate and effective methods to reduce the risk of spreading or contracting certain infectious diseases, including COVID-19, such rules and protocols may only be provided to Ticket Purchasers shortly before a Match and may be subject to change.

12.2

Ticket Holders may also be required to adhere to health and safety rules and protocols imposed by local authorities of the Kingdom of Saudi Arabia aimed at reducing the spread of or the risk of contracting certain infectious diseases, such as COVID-19.

12.3

Tickets Holders will not be entitled to any refunds or other form of compensation if they are unable or unwilling to abide by any such rules and protocols imposed by FIFA or any local authority of the Kingdom of Saudi Arabia.

13.1

EACH TICKET HOLDER ACKNOWLEDGES AND VOLUNTARILY ASSUMES ALL RISKS RELATED TO ATTENDING A MATCH AT A STADIUM AND PARTAKING IN ANY EVENTS AND ACTIVITIES IN AND AROUND THE STADIUM, INCLUDING THE RISK OF PERSONAL INJURY (INCLUDING TEMPORARY OR PERMANENT DISABILITY OR DEATH), THE RISK OF EXPOSURE TO COMMUNICABLE DISEASES, VIRUSES, BACTERIA OR ILLNESSES OR THE CAUSES THEREOF, SICKNESS, LOST, STOLEN OR DAMAGED PROPERTY, LOUD MUSIC, FLASHING LIGHTS AND FIREWORKS, TEMPERATURE AND WEATHER CONDITIONS, OFFENSIVE, VULGAR OR OBSCENE LANGUAGE OR MATERIALS, THE ACTIONS OR INACTIONS (INCLUDING NEGLIGENT ACTIONS OR INACTIONS) OF OTHER PERSONS WITHIN AND AROUND THE STADIUM. TO THE MAXIMUM EXTENT PERMITTED UNDER THE APPLICABLE LAW, EACH TICKET HOLDER HEREBY WAIVES ALL CLAIMS RELATING TO SUCH RISKS.

13.2

AN INHERENT RISK OF EXPOSURE TO COVID-19 EXISTS IN ANY PUBLIC PLACE WHERE PEOPLE ARE PRESENT, INCLUDING STADIUM PROPERTY. COVID-19 IS AN EXTREMELY CONTAGIOUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS, TEMPORARY AND PERMANENT DISABILITY, AND DEATH. PRE-EXISTING RISK FACTORS SUCH AS UNDERLYING MEDICAL CONDITIONS AND ADVANCED AGE MAY MAKE CERTAIN INDIVIDUALS PARTICULARLY VULNERABLE. BY ENTERING STADIUM PROPERTY, A TICKET HOLDER VOLUNTARILY ASSUMES ALL RISKS RELATED TO EXPOSURE TO COVID-19.

13.3

To the maximum extent permitted under the applicable law, each Ticket Holder fully, irrevocably and unconditionally releases FIFA, LOC and Hala Yalla and all of their affiliated entities, the owner and operator of any stadium, and the officers, directors, members, shareholders, employees, elected and appointed officials of each of the foregoing entities (“Released Parties”) from any and all claims that the Ticket Holder may have against any of the Released Parties that relate to any of the risks described in Clauses 13.1 and 13.2 above, whether caused by any action, inaction or the active or passive negligence of any Released Party or otherwise.

13.4

Each Ticket Holder consents to receiving medical treatment that may be deemed advisable or necessary in the event of an injury, accident or illness suffered by the Ticket Holder whilst attending a Match, and fully releases the Released Parties from any and all liability resulting from taking such action.

14.1

TO THE MAXIMUM EXTENT PERMITTED UNDER THE APPLICABLE LAW, IN NO EVENT SHALL ANY RELEASED PARTIES BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES OF ANY KIND. WITHOUT LIMITING ANY OTHER PROVISIONS OF THESE TERMS OF SALE AND USE TO THE MAXIMUM EXTENT PERMITTED UNDER THE APPLICABLE LAW, THE MAXIMUM LIABILITY OF ANY RELEASED PARTY TO A TICKET HOLDER SHALL NOT EXCEED THE FACE VALUE OF THE TICKET.

14.2

Notwithstanding any other right set out in these Terms of Sale and Use, FIFA, LOC and Hala Yalla and any of its affiliated entities reserve the right to take any further action against the Ticket Purchaser they consider appropriate as a result of the unauthorised and/or illegal use of Tickets, including the right to file for criminal charges or to seek additional compensation for damages suffered including loss of profits.

14.3

Each Ticket Holder shall be fully liable for any non-compliance with these Terms of Sale and Use and for any acts or omissions in violation of the terms of use or the Stadium Code of Conduct by any individual using a Ticket allocated to the Ticket Purchaser. The Ticket Purchaser ful],

14.4

indemnifies and holds harmless FIFA, LOC and Hala Yalla and any of its affiliated entities, including their respective officers, directors, members, shareholders, employees, elected and appointed officials for any loss suffered by them resulting therefrom.

15.1

These Terms of Sale and Use may be modified or revised by LOC at any time by providing an updated version on the Ticketing Website. Ticket Purchasers should visit the Ticketing Website periodically to review the latest version of these Terms of Sale and Use.

15.2

Although these Terms of Sale and Use may be distributed in multiple languages, the English version shall prevail in the event of any dispute or in the event of any conflict or ambiguity between the different versions.

15.3

If any portion of these Terms of Sale and Use is held invalid, illegal or unenforceable by a competent court, the invalid, illegal or unenforceable terms shall be severed from these Terms of Sale and Use and the remainder of these Terms of Sale and Use shall remain in effect.

15.4

For general queries or any other information requests relating to Tickets, Ticket Purchaser may contact Hala Yalla at https://halayalla.com/sa-en/contact

16.1

These Terms of Sale and Use and any dispute or claim arising out of or in connection therewith (each, a “Dispute”) shall be, subject to Clause 16.3 below, governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

16.2

Hala Yalla and the Ticket Holder each acknowledge that, to the extent that a Ticket Holder is acting as a consumer, certain mandatory provisions of the law of the Kingdom of Saudi Arabia may apply.

16.3

In the event of a Dispute between Hala Yalla and the Ticket Purchaser over the application of these Terms of Sale and Use, this may be submitted to the jurisdiction of the courts in the Kingdom of Saudi Arabia.

16.4

By accepting these Terms of Sale and Use, the Ticket Purchaser agrees to submit the Dispute to the jurisdiction Hala Yalla may determine.